One-time payments are final — all paid plans deliver lifetime access immediately, so payments are non-refundable except for the narrow bug exception below.
One-Time Payment Policy
All paid plans (Pro Lifetime, Family Lifetime, Signature Edition, Elite Edition, Elite Jumbo) are one-time payments; lifetime access is delivered immediately, so payments are final and non-refundable.
Refund Eligibility Exception
A refund may be granted only if a major, critical, verifiable bug prevents access/use of essential core features and support cannot resolve it in a reasonable timeframe. Cosmetic issues, minor bugs, feature requests, or user error do not qualify.
Support Requirement
Users must contact the in-app Support Inbox and cooperate with troubleshooting; refusal to provide required info voids eligibility.
No Refunds for Violations
No refunds if banned for cheating, hacking, exploiting, abuse, account sharing, or violating the Terms (including lifetime plans).
Chargebacks
Fraudulent chargebacks may result in permanent termination, loss of access, legal action, and reporting to payment processors.